RP ... Ironic as ISS are a Danish Company.
Always worth reading the AA ...
ISS Annual Accounts 2012
They are certainly making money ...
Surprise surprise they do school dinners ... Might have got the contracts mixed up
Seriously ...
Do the MOD hold regular "meaningful" Supplier Performance Meetings with these type of contracts based on performance data collected by the MOD and NOT the Supplier ? More importantly are such meetings held with Supplier Accountable Execs not middle/senior management ? Failure to deliver by the Supplier against defined/contracted KPI's SHOULD involve punitive fines/compensation.
With the greatest of respect there is no point in the PMC trying to do this at Station level ... he/she won't have sufficient leverage at whatever Rank.
So often is the case that there is a rush to write these type of contracts but little attention/value is seen in the subsequent performance management thereof
Yes ... I do have significant experience in this area ... I was once the COO for a Global IT Service organisation responsible, amongst other things, for all Supplier and Vendor Management activity purchased by us ...