Agreed but this is a consequence of the commercial imperative of the last wave arriving pretty much en masse, meaning the "staff" need to put their cuppas away, drop the crossword and get back to work, at midnight. I mean that's not a great job for anyone....
Sadly were it drop the cuppa and run to your desks then it would be ok. On more than one occasion late at night I counted half the booths unmanned.
I assummed Border Agency was a service rather than an a Govt anti visitor initiative.
I watched a B Agency official come out heading to where a mum had a crying baby in arms and toddler by the hand, thinking fair play he will bring her forward as queue had taken 35 minutes to get to there. Having travelled with kids its not fun in situations like this.
Moron got most upset about someone daring to have taken a photo and ignored the mum despite getting asked can he bring her forward because of baby / toddler by other passengers.
