Luton has a number of issues - a terminal busting at the seams in the early morning in a long strung-out shape which can be found at the end of a cul-de-sac road with a train station a mile away and lack of overnight ramp space are but some of them. You can pay the security screening staff to smile a bit more, but that's not going to solve Luton's problems - the only thing that really will help is a lot of money being spent on building work.
Right now, Heathrow is full, Gatwick is close to full, City cannot take an A319 / B737, so the only credible options for additional flights are really Luton or Stansted.
An airport like Shoreham gives a fantastic customer experience, but with a tiny terminal and runway far too short for a 150-seat aircraft, Luton are unlikely to be too worried.
Last edited by davidjohnson6; 13th Sep 2013 at 16:05.