EasyJet & Luton
There must surely be a knock on effect for the airlines using Luton if the airport is subject to poor customer satisfaction levels?
Whilst the service at the airport is distinguishable from the service delivered by the airlines, one does affect the other so I'd be amazed if the airlines at Luton aren't encouraging the airport to resolve the customer satisfaction issues it appears to have & quickly.
As a consumer, I'd choose another airport over Luton if my perception is that the overall level of service will be better elsewhere