I case people hadn't noticed, this country is going down the pan, despite what were are spoon fed by the government via the BBC et al. The reality is we pay more and more, year on year right across the board for a level of service and quality that diminishes with every day that passes. A vast majority of companies are run by penny pinchers with incompetant and blinkered bosses with no respect for the treatment of the customer or their staff.
I've just read the thread about BA job losses in Rumours....Prime example i'm afraid. BA is one of the best, if not THE best, known airline throughout the world with the biggest brand name and brand image but through poor management etc etc it's in big trouble. In my opinion Sep 11th has been an excuse for poorly managed airlines to shed vast numbers of staff without the prospect of industrial action and if they go under, well, they've got a ready made excuse.
FOR GOD'S SAKE WAKE UP BEFORE IT'S TOO LATE!!