@grounded27 - you seem to be missing the point. There was nothing that could have been done. Shouting and bawling couldn't make anything happen quicker than it did. This childish loon didn't do anything to improve customer service except make things potentially more expensive because someone now needs to be monitoring all the sh
ty, pointless social media in case another self-indulgent little moron decides to kick up a fuss.
There is a correct way to make a complaint: start by being private and polite, and elevate to public and polite over a reasonable period of time. It is time more of you "consumer advocates" realised that.