RE: application form
if you can't read the application form (which is written in html) rename it 'whatever.htm' (i.e. change the bit in the end from '.doc' to '.htm') then
either
open it in explorer, print it out, and write on it with a pen,
or
open it with something that can edit html and do it that way.
hope they don't do the online bookings this like that....