Spot on
Tray Surfer. 24hrs? In lost bag time that's equal to 24 seconds!
As I say, it's not this prat but it's the others that come after him. I do like the bit about personal delivery. Yep, most of them are.
As a counter, on an occaision that BA bashed my bag (almost) to bits, they fessed up right away and paid the max whack without question as they knew it was their fault (single sector) and I'm guessing that others had same problem. They did not even ask for a receipt. So their customer service was top notch and I have not forgotten how good they were.
Fortunately, the bag was not totalled and I am still using it today some six years later.
