Hi all,
I have to say the EC network can be pretty thin sometimes. I reckon that some logistics issues happened to me in the past, but it mainly depends on your location. I had some really good relationship with EC, and some disastrous experiences with Bell!
Working in Africa at the moment, I can tell you the support is not as good as we'd like, but I never remained helpless even in the most demanding times.
I know how frustrating it can be, I've spent some time working in Geneva and was blacklisted by Europavia. At this time we made a deal with Eurocopter Italia and they performed pretty well. Maybe Mont Blanc helicopters could help you too, let me know if you need contacts or if there's anything I can do to assist, I'd be glad.
Cheers