May I suggest something maybe to make or reasurring to the bears.
before each departure would it not be an idea as part of the DVD breifing go down into the depatures lounge and take 10 minutes before start up and meet with the bears you going travel with and have an extra breifing with them and if they have any queries about travelling they can they can adress them to the crews and also they can see who they are flying with and they also be reasurred who and what they flying with in this very difficult times.
Just a sugestion.