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Old 23rd August 2013 | 16:21
  #97 (permalink)  
fireflybob
20 Anniversary
 
Joined: Jun 2001
Posts: 3,991
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From: UK
If you want to know more about Southwest and how to treat customers and staff with respect and dignity, I thoroughly recommend this book:-

Nuts Nuts

More about their style here:-



Speaks for itself really.
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