Wouldn't it be easier if Flybe simply sorted out the seating problem, which was a source of irritation for their customers? I got absolutely fed up of a 40% load on a Q400 all being shoe-horned into the first two and last four rows and cannot believe that the weight and balance would be materially different if the distribution was slightly more even. The one thing which most passengers like, alongside going on time and arriving with their bag, is to have a seat free next to them. There is no guarantee of getting this if you pay for it, but it strikes me that they could improve their customer perception at a stroke by sorting out the half-assed DCS system and stop the crew from telling passengers that the aircraft is "trim sensitive" which means nothing to your average punter.
Instead of discussing the customer service remedy when it fails (as it frequently does), they'd surely be better fixing the root cause of this issue?