Air Canada Bans Passenger for life!
This was taken from AvCanada relating how a passenger was banned for life and lost his court challenge as well
Front line staff should never have to put up with such abuse
Air Canada bans unruly passenger for life
Top court won't hear appeal from man who says employee was 'uncompromising'
First posted: Thursday, August 22, 2013 12:49 PM EDT
The Supreme Court on Thursday refused to consider the appeal of a Montreal man who was banned for life by Air Canada for threatening airline employees after he missed his flight.
Guillaume Boutin filed a grievance with the Canadian Transportation Agency asking that the travel ban be lifted, and he requested compensation in the amount of $30,000 for "moral damages and trouble and inconvenience" as well as a letter of apology, CTA documents say.
Boutin said he and a companion missed their flight from Cancun to Montreal on Feb. 29, 2012, because the airline "misinformed" them about the boarding time. He also said an Air Canada employee was "uncompromising, very rude and arrogant" when he tried to arrange an alternative flight and ultimately had to pay extra and fly out the next day.
Air Canada said Boutin was "aggressive," used "abusive and vulgar language" and threatened the agent and the supervisor. The airline said he "represented a danger to other passengers" and sent him a letter notifying him he could no longer travel with Air Canada.
Boutin admits he was upset and did complain "forcefully," the CTA documents say, but he maintains he never swore and didn't make any offending gesture.
The CTA dismissed his complaint in November 2012, finding that Air Canada did not contravene its terms and conditions. That decision was backed by the Federal Court of Appeal in March 2013.