windneckin,
'customers' usually have a choice. If I go into a shop, or a restaurant and get rubbish service or a cr*p deal, the next time I require a similar good, or service, I will look elsewhere.
Pilots DO NOT have this option. If they get a cr*p service on Daventry on Monday, the same service provider will be there on Tuesday and Wednesday.
Pilot-controller forums were common years ago. Events which are worth re-instating. Speak to your unit GM or GATCO rep.