Originally Posted by Cloud1
If pre-assigned seats cannot be honoured, refunds are granted.
Incorrect, I'm afraid. Flybe keeps the money. It does say in the T&Cs that the seat may need to be changed for operational reasons (which is why I would never pay).
A family member has had seats reassigned four times for trim and had been refused a refund each and every time.
On the plus side, this has finally persuaded her not to fall for this ancillary revenue trap in future.