The admin burden of individuals has increased masssively in recent years, partly as a result of IT changes. Between switching to the DII system, then learning about MOSS, then having to do yet another IT security course on line, many of which are annual requirements, then checking e-mails that have nothing to do with me (as a result of people using the classic easy opt out of "reply to all" once someone starts a scattergun type e-mail) a large of amount of my time is simply spent checking information which often isn't relevant. Then of course there's JPA.
There is a simple solution. Chin it off. I don't have time to do all that nonsense so i don't bother. Front line service or IT guff. The problem is, there isn't a quick version of those courses for non civil servants where you aren't shown the basics but get on with the productive stuff.
I use dii and MOSS daily yet manage without completing pointless courses. Security courses can be summed up by don't leave your laptop on trains, don't visit porn sites and don't use USB sticks. Its not hard really, its a complete Norse though for those who are computer literate being forced to do courses designed for IT numpties