No offence 055166K but oh how I DO hate the term "customer". It's management yukspeak which came in before I retired. I was an ATCO, not a bl**dy shop assistant!
PS Sean, I'm sure that Talkdownman meant no offence. Like me, he is ex-Heathrow but also still wearing an electric hate. He is a very able pilot too (I'm good at driving Reliant Robins).
Last edited by HEATHROW DIRECTOR; 15th Aug 2013 at 15:25.