Capetonian...would you be able to tell whether or not you were nice and polite to this agent? The senior AC crowd will be quick to anger and act if one is even slightly belligerent and shows a little attitude. Not a great customer service level, but in all honesty, these guys and girls are seriously tired of being pushed around by rude people. (I did look at a number of your posts and get the impression you are hard to impress...and quick to criticize) AT better than AC's widebody business class? Don't think so...done both on a number of occasions and the AC product FAR outshines the AT charter/holiday levels. AT's service is OK, not criticizing them, but no way do they reach the level AC has. Cheers!