The mention of "visits" may sound a bit faffy, but I always thought them good value. Like many civil servants, industry could quickly lose sight of what and who they were there to support. Nothing bucked them up better than being planted in front of a dozen hairy arsed servicemen (and women) who were moaning and groaning about what was wrong - and had been pre-briefed that these were the guys who could sort it out. It never failed to work. The beancounters viewed this as a waste of money but in my book prioritising and clearing Operational Constraints and Limitations was money in the bank.