True to form !
Customer is patient and contacts the "retailer"... he might as well bang his head against the wall for months. It would be far more productive.
Customer makes a public post and as if by magic the shopkeeper appears with promises of "compensation"!
... without the need for chargeback which should never become necessary.
It should never become necessary for a customer to call you back more than once. Do you have shares in BT?
... dependent on reputation...
Yet woefully unable to do the simplest thing to actually earn a good one.
Bear in mind when the genuine retailer ships the right goods quickly and securely, the dropshipping merchant (after having done not much more than take a cut and pass on the order) basks in the glow of high praise.
TrustPilot rankings:
5th out of 5 in the category "Hobby".
25th-31st out of 41 in the category "Aviation", dependent upon how many bad reviews have magically disappeared down the memory-hole at any given time.
Other companies suffer exactly the same problems yet the majority of their review pages look
nothing like the one for Proviation.
Indeed, most of the dropshipping clowns on eBay perform significantly better. Is that because they cannot choose which feedback to select for their own webspace? Maybe it's because they cannot advertise "Excellent" on their homepages even when their service is only barely making it to "Acceptable".
Perhaps it's because eBay are extremely reluctant to remove bad feedback unlike TP where a reasonably anonymous click of the mouse can make a truthful account of a customer being taken for a complete mug can vanish into thin air never to be seen again.
The question in my mind is why would any company depend on one of the worst reputations in the business? Such that they have consistently done what it takes to earn such a bad name.
Palming off customers with pathetic excuses and vouchers to spend more with you is insulting especially in light of the fact that six months ago, I offered to put you in touch with one of my clients, the CEO of a world-class business consultancy specialising in Internet presence and digital marketing; dealing with some of the largest multinational retailers the world has ever known and prepared to point you in the right direction
pro bono as a favour to me. Your response? "I already have a consultant".
I told you that either your consultant isn't worth his salt or you're not paying attention to the advice you're being given.
Six months later, nothing appears to have changed and customers are still so frustrated at being ignored that they are having to contact the payment merchants seeking resolution.
Here you are, still vehemently posting in defence of the abysmal reputation you've earned for yourself instead of upholding your contractual obligation to supply the goods you have advertised as being for sale.
We can all see that the emperor isn't wearing the finest of clothes - He's stark naked and apparently painfully unaware of something known as "The Streisand Effect".
Paul..