The transaction noted above is well-known to us and the buyer made use of SafeBuy support. It is a complex matter which will not be explored in detail on a public forum, but the buyer is not without our full support and that of Safebuy which ensures the matter is dealt with swiftly without the need for chargeback which should never become necessary. As with all the worst experiences which make their way onto this forum, our failure to fulfil the requested order is regretted deeply but will be turned around and the customer will be compensated.