And another
I also am experiencing the same. How I wish I had found this forum prior to spending £800 with them on 24th May. As with so many others, my money disappeared very quickly and I am still waiting for delivery. I have had 5 separate promises to fix the issue and still nothing.
I made the really stupid mistake of paying by debit card so I can't even pull back the payment.
I have requested a refund 4 times over the last 4 weeks. It hasn't happened.
I am now following up with a solicitor, Nick knows this and still seems completely comfortable to continue ignoring my requests for a refund.
My opinion for what it's worth is AVOID at all costs. If you do buy, use a credit card.
I work for one of the worlds largest aviation power plant suppliers, if we had this level of customer service, most aircraft would now be grounded and unable to fly.