Check out this complaint
This is what we I noticed on trustpilot today. I have posted the pdf as alink as the review is bound to be removed soon. but is shows that the MD does not place a great deal of emphasis on consistent communication.
copy and paste into a browser
hem.bredband.net/b851854/com_proviationshop_2013.pdf
The communication chain reminds me so much of my unfortunate encounter with Nick, however Sebastian has the patience of a saint compared with me
