One part of the problem, as I see it, is that the CX program of ground school is such a "sausage machine" that no one really learns anything of any value. That was bad enough for the experienced hires. At best it is/was a waste of a day of work where something meaningful could have been learned. But this model really has not changed and now we have people joining with no experience whom are not being developed from a knowledge base perspective. As an example, I find it is not uncommon on the line, if you dig below the surface, to find an SO (and sometimes a newer FO) who does not truly understand the CFP and how to use it. Just filling out the time and fuel logs. And frankly many don't care to know more than that.