OEB..take care with your vitriol. CX standards may be a little arcane but CA left CX since he was unable to change a system that was and is inherently fossilised. He brought to HKA a higher bench mark of both checking and training, the former with fairness but also with established standards. Like it or not, this is an industry reliant on the good and solid audit of standards...without that, you end up with airlines like HKA and attitudes like yours.