Recently attempted to book a holiday to Barbados from MAN online using the Virgin Holidays website which told us that our holiday to Barbados flying from Manchester was not avialable when we wanted to travel but showed it was available three days earlier however with no premium economy. However when we contacted Virgin Holidays by phone a very helpful assistant booked our holiday for us on that day we wanted to travel and with premium economy as per our request. My concern is that the Virgin Holidays website is driving away customers due to it providing incorrect information. Virgin Holidays really need to get their act together on this.
I think that VS will be able to compete with TCX as they provide a more upmarket product that people are willing to pay for, but that assumes that passengers can book the available flights of course.