UPDATE: After my initial cynicism and a phone call yesterday to Dannielle at Proviation, I was told the systems had crashed and so an update couldn't be given to the status of my order but they would call me back the next day (today).
First thing this morning I got an e-mail notifying of an update to my order status, stating the order had been shipped. Shortly after, I got a personal call from Nick at Proviation explaining the situation and delay in processing, he informed me the order had been shipped today and should be with me tomorrow, much to my relief!
In light of this I'm retracting my previous statement of
If/when my order arrives, it will be my last from Proviation
but it just would have been re-assuring to receive an e-mail in the first place explaining the problems with the system and subsequent shipping delays.
Providing everything arrives in good nick, I won't hesitate to use Proviation again, hope the problems with the system get sorted!