Some of the comments in that article are just ridiculous!
I absolutely love Ryanair, they offer an excellent service (in my expericnce) and generally at the cheapest price, they are one of the safest and most punctual airlines. All of the things people were moaning about were optional extras, if you follow the rules you can't go wrong. They have opened up fantastic oppurtunities across europe and a little bit further and have created/sustained (not just in Ryanair) probably millions of jobs and boosted economies by increasing tourism. I can't find a reason to moan at all.
One of the comments on there was along the lines of "I will never fly Ryanair again, I had 3 bags of hand luggage and they charged me to put 2 of them in the hold"