A4, is your difficulty in understanding matched by that of explaining how the problem might be fixed?
There are many aspects to this subject. For example, has the industry identified ‘the problem’ – is it a situation where human input might help with a solution; or it ‘a mess’ – where the human is part of the problem in finding a solution. (A quote from
‘Systems Failure’, a pamphlet on Systems Thinking.)
This subject appears to fall into the category of Wicked Issues, which are associated with complex systems. (Quotes below from
Connecting the dots.)
A wicked Issue:-
The site of persistent failures; repeated attempts at ‘solving’ the problem have had little effect.
The source of profound disagreement – over what the problems are, as well as over the improvements to be made.
Unbounded in scope; the issues sprawl outwards and interconnect with many other problems.
Resistant to completion; wicked issues cannot be ‘solved’ once and for all.
Complex, in the technical sense of being
in principle unpredictable.
A best we might only:-
Avoid the worst ‘unintended consequences’
Avoid overestimating what can be achieved
Identify ways to be most effective
“
If man is not to do more harm than good … he will have to learn that … where essential complexity … prevails, he cannot acquire the full knowledge which would make mastery of the events possible. He will therefore have to use what knowledge he can achieve, not to shape the results as the craftsman shapes his handiwork, but rather to cultivate a growth by providing the appropriate environment, in the manner in which the gardener does this for his plants”. Von Hayek, ‘The pretence of knowledge’.