I don't blame the crew for their lack of training, or working without a significant pay increase for more than 10 years, or for seeing their contracts slowly shredded year after year.
If anything, the award, for what it's worth--if anything at all--is a simple testimony to the quality of people who still manage to do the job in spite of the not inconsiderable headwinds management continues to create.
The unfortunate impact of CX winning anything at all is that management continue to see some sort of justification in their backwardass policies and will only ramp it up.
Good job gals and guys and good luck. You're gonna need it.