The best and the worst.
We might have the best cabin crew, but we definitely have the worst I.T. department. Thats what happen when you cut cost and employ people who will work just to get out of the sub continent.
Hong Kong, a city with some of the fastest and cheapest internet, a "brand name" company, and they can't run basic support services. The tail is wagging the dog, making Mr. Nipperess , a clerk , a man with power.