Horatio most clearly refers to the previous Chief Pilot at Aeropelican (up until 2010), a person of high standing in the industry and whom I and many others will always consider to be a hard working true gentleman.
Actually everyone I knew in the Operations side of Aeropelican management gave their all to achieve the best they possibly could, in spite of the indifference they received from above.
Everyone brings both their strengths and weaknesses to any organisation. The art in recruitment is building a management team with complimentary skills. Despite pleading for more support, the Chief Pilot and the Head of C&T were denied the backup they really needed to make the improvements required and the die was cast in early 2010 when the (secret) Brindabella deal was done. If FQ does it cheaper why keep improving OT?
Eventually the indifference took its toll.