fmgc, if you don't think that being upgraded from cattle class to first class at the train manager's discretion is an act of kindness and generosity, then there's very little one can say.
Fortunately I never travel on those wretched bottom-feeding LoCo airlines with no upgrade opportunities, but I have been unexpectedly upgraded a couple of times as a 'good customer gesture' on Star Alliance flights - again, without asking and totally at the discretion of the airlines (Lufthansa and Air Canada).
Thank you for the explanation, Wholi' - that was indeed what I was considering.
Last edited by BEagle; 18th Jun 2013 at 06:57.