My first reaction to this is that maybe her c.v. is not well written and presented. That said, it should still elicit the courtesy of a reply, even if a negative one.
Does she have the right to work in UK? If so, have you mentioned this in the application?
I'm not making excuses for employment agencies or HR departments, most of them treat applicants atrociously, but you have to appreciate that there are hundreds of applicants for all jobs, and the filtering process ensures that only a small percentage will be called for interviews, and only one will get each job.
All applications should receive a reply, but the reality is that this won't happen.
As someone else said, no agency or HR department will discuss an applicant's situation with a third party, that would be breach of confidentiality even if you are her husband, and over the phone they have no way of knowing that anyway.
Last edited by Capetonian; 17th June 2013 at 07:02.