Cebu Pacific vice president for marketing and distribution Candice Iyog said the way the ground crew handled the passengers is "something we can improve on."
She and Gokongwei, however, said the cabin crew followed protocol in handling the passengers while still they were still inside the plane.
In explaining why the airline staff took about 20 to 30 minutes to deplane the passengers, she said the cabin crew did not see imminent danger after they landed, checked the passengers if they have sharp objects with them, and were the last to deplane after making sure no one was left behind.
Gokongwei highlighted that no one was injured from the incident. - with reports from Karlos Manlupig/Rappler.com