Dixie... I've flow lots of BA and Easy...
On a weekend trip when Swanwick went down, BA refused to refund, and did not offer any accomodation. They also refused to allocate any spare seats, on the basis that the only space left was in front of the divider. The consistent view from various BA staff was that yes, they would fly empty 'club'* seats out of LHR no matter how many economy passengers were stranded overnight in T1.
The consistency suggested this was policy, and a call center manager went as far as saying the reason for this was that his department would get charged in line with the 'loss of revenue' if they gave you a discretionary seat in club so you didn't have to sleep in the terminal or pay for a hotel.
This is totally in line with their rights as an airline, but people should be aware they are not automatically the good guys.
During the same ATC failure, Easy were
unequivocal to all customers - the first thing the call centre greeting message said was that everyone affected was entitled to a refund. Simple.
Still, this Friday's LHR-EDI hop, BA were fifty quid cheaper than EZY from LGW, so I've plumped for BA in spite of their Ryanair style customer service.
* Club Europe: Identical seat pitch & furninishing as economy, guaranteed 'spare' seat in middle of triple row. Some champagne. Slightly better food. Not like 'giving away' transatlantic first.