Precisely my thoughts FOZZFF. Whatever is causing the various problems is of no interest to customers at all. They have paid for goods and service. If you run a business it is entirely your responsibility to deliver what you have contractually agreed to deliver.And consistently not communicating with your customers is unforgivable. Longwinded explanations for continual appalling service mean nothing, and however hard you work (or claim to), will not keep your business afloat unless you stop telling everyone what's important - we know what's important already -and start actually doing something about it. Pretty simple really.
Last edited by Blues&twos; 2nd Jun 2013 at 18:38.