Reply to forum post.
As mentioned before, we can't commit to responding to requests on here.
We'd rather be actually dealing with assisting customers. No doubt we'll come in for more flak on these forums if they are over-used.
Besides, it wouldn't be fair to air all issues publicly, but in respect of these problems, please private message through here - especially @ #Lukesdad: no-one should ever have to go to chargeback. We're keen to find out what order this pertains to and to rectify this with haste.
Note to anyone else reading this: We’re not certain that some of the comments left here are of a real customer of ours. If you’d like to learn more about who we think wrote the review and why, or if you just have some questions about us or our policies, please feel free to contact us.
We are undertaking to drastically improve lead-times shown the website and to make these clearer where necessary. The site is kept up-to date on stock levels and there is an automatic bar-code bases system coming in September.
In some cases, products have become unavailable at UK sources, but the site hasn't been changed to reflect this. In light of the Flightcom intercom- this hasn't been sold in the last three years and subsequently the UK agent for this product had ceased stocking, forcing the supply to come from overseas.
Quite a few avionics companies have adopted a strategy of building-to-order, or with long intervals between production runs, which doesn't speed up procurement on some of the specialist items.
This said, we're committed to providing difficult-to-source items in the UK market, albeit with better communication if items are delayed. Yes, we do expose ourselves instead of playing it safe on some of the run-of-the mill products, but we feel the UK is greatly under-served in terms of the availability of superb, and better-value aviation equipment enjoyed by the rest of the world.
We sincerely regret the negative experiences posted on here - if we can compensate in any way then please, PM this account.
Our stocked range of commonplace items is expanding all the time, and we are pleased to say that most orders ship on-time.
Last edited by Proviation; 2nd Aug 2013 at 14:45.
Reason: added a new email address for feedback.