As above. I heard nothing from these clowns despite emails and telephone calls (none of which got through to a human). Opened a Paypal dispute and - well, well - an email the next day saying supplier problems etc. Paypal found in my favour and refund issued, shortly followed by an email from 'Nick' claiming to have found seven emails from me in his spam folder (I had sent three) and promising to refund my money (already refunded by Paypal).
Bull****. Don't touch with a bargepole. Friendly posts on Pprune don't cut it when the reality is rubbish.