Really?? Perhaps 'usually' was the wrong word. How about 'quite often'?
I don't know how this gent and his wife fared, but in my experience getting out of LAX on staff travel can be a bit tricky, even if there are empty seats. I'd imagine it would be even more difficult for non-CX staff.
Last edited by BuzzBox; 28th May 2013 at 02:31.