The handling of this serious incident is a clear reminder for the Airline Industry and all passengers that you definitely pay for what you get, a reminder for all those involved that a motivated, engaged, decently paid and well trained valued workforce will always perform better than those underpaid, undervalued, overworked, not engaged etc.
Luck always plays a very important role but a well paid, well trained, well engaged Flight Crew and Cabin Crew can clearly save lives. I have no doubts on this aspect.
Well done to BA again!
The delusionary arrogance of this comment is positively breathtaking.