Hi all
Might seem obvious but have you asked if you can meet someone face to face at your local branch, as the lovely boys and girls on the phone don't have the power to say 'yes' if a computer shows you to be a 'no'........ Old style banking here we come, they may well know ways round the system. It helps if you have a good history with them,obviously, but definitely a better shot than companing that the system doesn't work
Wor