PPRuNe Forums - View Single Post - Ryanair accused of 'exploiting' staff
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Old 20th May 2013, 11:45
  #58 (permalink)  
Facelookbovvered
 
Join Date: Mar 2008
Location: Newcastle NI
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Clunk

I note your disclaimer about not in anyway being connected to any European airline, i therefore either (your choice) a) do not believe you b) your are an internet troll........

The fact you in your words side with Ryanair, means you have some form of agenda?

There is no other airline in Western Europe that generates the amount of negative press from customers, employee's/suppliers and of course the media and you must ask why? its not envy of their success

Ryanair have radically altered the way airlines do business, some good, some bad, that Ryanair are profitable is not in doubt, like wise that their safety record to date given the scope and type of airports that they operate into, with only one hull loss is impressive.

Where the questions come is mainly their aggressive business practices, both with customers and its employee's/contractors.

This is a very large publicly quoted company and whilst it is understandable that it will fight wrongfully allegations to protect its name, it seems to have taken this to a new level of late, negative comment about the "Ryanair experience " are after all far from new.

All businesses need to generate profit if they are to grow and invest, charging a premium of what a services costs to provide is your profit, but there are different types of profit, Good & Bad if you like, providing a service for a profit when the customer walks away content is a good profit, make a profit from something where the customer walks away seething with rage is a bad profit.

I can see no justification for charging a credit card fee per person per sector, go to M&S and by five pairs of shoes you don't get five lots of credit card fee's, in fact you don't get any?

Likewise charging someone £60, again per person to print a ticket to use a service that they have already bought is in anyone book exploitation of the fact that they are trapped at the airport, no ticket no fly, this at a time when many airlines are moving to phone based app's to provide this function Easyjet, Norwegian,Jet2 amongst others.

So in summary you have to ask why they persist in this way with still hidden charges, wheel chair tax, ETS (don't even think the pay any yet) the reason is clear if Ryanair advertised the true cost of their product it would not really represent value, see a fare advertised and double it is not far off the mark these days, wouldn't happen at M&S or Aldi for that matter, good profit, great bad profit, bad long term.........
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