I hate this! But it has to be said that there is little that PPRuNe can do or is allowed to do. Good suggestions have already been put forward but beyond that PPRuNe must remain distant. We do bend the rules a little but that is far as we can go.
On face value this instance shows the need for expert input and if it is as unjust as it appears then help is out there.
I will close the thread but keep in view for a while so I suggest those who have useful input should do it by PM to the starter..
PPP