I am the customer not them!
I recently went through a phase (as most of you probably saw!)of posting a lot of questions on this site about training and particularly Oxford. I eventually decided to go with them for distance learning ATPLs. After a personal visit I still had a few enquiries. During 2 phone calls I was passed on to a lady that I can only describe as Very Rude Indeed. Guess people can come across all wrong sometimes so didn't worry too much. Finally they passed me to a very pleasant chap who sent out an enrollment form to me so all systems go. Only one problem!
Its two weeks since I sent it back and as yet I have not recieved a reply by phone email or post.
Disgraceful.
Conclusion - I am now taking my buisness to Bristol GS (where i should have gone in the first place). I have already had 3 emails and 2 very pleasant prompt and polite calls from them and I feel like the customer again
UNDER NO CURCUMSTANCES should a customer be treat as anything less whether spending £2000 or £60000
Do Not put up with it folks