The customer agent changed her booking to the wrong date (after having paid a change of booking fee) which forced her to change it again online, where she was charged an additional £775 even though she was only supposed to be charged an additional £75. That would piss anyone off, she was just lucky enough to be able to vent her anger through a national newspaper.
Er no
She got her flight changed at no cost (flight timings had already been changed by Ryanair previously so £120 waived), then the new date was wrong, she claims it was customer service but its a 50-50 where she just as easily gave the wrong date.
On discovering this she went online to change the date again and claimed customer service told her it would only charge her £75 and only 4 seats left..........this is kind of puzzling as if she was on phone to customer services and online then why is she putting debit card in and not getting customer services just to amend their supposed mistake.