slugman,
You are quite right to be concerned over the level of customer service you have received. As pointed out by scroggs you are investing a great deal of money. The theory training may be relatively small financially, compared to the rest of the training, but never lose sight of the fact that it's still in the order of a few thousand pounds. This is very easy to do with the sums of money involved in flight training.
What concerns me most is the school's response to people's queries regarding their chances of employment post graduation. Some of them are quite simply shocking and, in my opinion, border on being morally wrong. No doubt someone will point out the fact that they are only a business, but trying to encourage someone with very little experience of the industry to part with £60k on the 'good chance' of having an airline position immediateley after graduation is worrying. Yes, most schools try and play up your chances after qualifying but Oxford appear to take this to a whole new level.
Good luck with your studies.
No. 2