Jack I'm like yourself, I can't stand some of the bullsh*t directed at Ryanair but if you read that article she has every right to be pissed off. The customer agent changed her booking to the wrong date (after having paid a change of booking fee) which forced her to change it again online, where she was charged an additional £775 even though she was only supposed to be charged an additional £75. That would piss anyone off, she was just lucky enough to be able to vent her anger through a national newspaper.
Last edited by dublinaviator; 14th May 2013 at 18:04.