There is no reason to accept poor service from any supplier. You are the customer, not Oxford. If any part of their service is unacceptable, complain. If the answers to your complaints are inadequate, take your business elsewhere.
You are spending a very great deal of money. You are entitled to good service and value for your not-yet-earned dosh!
Scroggs
Virgin/Wannabes Moderator
[email protected]