Proviation customer care problems

[Proviation]

Proviation is a bona fide company, accredited by consumer organisations

Hi there. To address some concerns; we are always going to see delays on some orders not in stock, however we are increasing our deliveries from the US to weekly orders.
The SP-400 transceiver is on an order already.
We also recommend the FTA-310, which just came available as an alternative.
Yes, we are a family run business but this shouldn't be touted as a bad thing...We started very small, but growing efficiently. We all operate the company full time around the clock. We have a good team working behind the scenes in despatch as well as taking calls. While someone on the phone is not always up-to speed on all products, we'll always try to call you back with more information as we have a lot of real-world product expertise.
Our stock management is tied into the website, and we have probably the most comprehensive and far-reaching supply network of any aviation store in Europe. And, we have excellent relationships with all our suppliers. So whereas some stores will sell-out, we will always do our best for you and your order to procure stock via the fastest means possible.

Aviation stock management is a balancing act- no aviation product is mass-consumed; and some stock can sit on shelves for months or even years! These are symptoms you may encounter further down the supply chain too.

Anyone is welcome to direct any outstanding concerns or enquiries to feedback'at'proviationshop.co.uk. While I am aware we have been behind on our emails, this is improving, but some recent PayPal-related issues have caused us horrendous problems, and to save this happening to anyone else, we've removed PayPal from the website. It'd be unprofessional to go into too much detail here, but suffice to say that they can impose radical account changes in order to manage their business, which can have a less than positive impact on the business which has to then supply a huge amount of information in order to maintain smooth running of the account.
In the case of the camera below, PayPal debited the account before our account entered issues, which delayed the refund. However we did explain on the site the lead-time with the camera at the time, which has proven incredibly popular.
With regards to the missing bag for dwmk- this was lost on the way to Australia by a company who took on Australiasia shipments- we now use UPS, for the better. We sent a new bag, which wasn't quite what he wanted. We refunded him in full, and let him keep the bag. So he now has a free case. We do sincerely care about customer care.

Finally, we have gone to great lengths to gain accreditation to just about every consumer organisation going- including SafeBuy, Trusted Shops, ISIS, ShopSafe. Trusted Shops especially gives you an extra level of buyer protection. They will cover you up to £2,000. We go to great lengths to be audited by these organisations.

Aside from these, we built the business, and named it, around 'professionalism' - and this is what we hope to bring to every dealing.

Again, we can't post regular updates or answer order queries here, but it always seems sensible to answer these concerns publicly. We do value the support of all of those who have tried us for the first time (we are now into out 5th year) and accept it may be difficult to try out a new firm. Thankfully we have served a huge number of customers over the last few years, mostly without any problems. We do hope some people may take the time to express occasions where they have had good service, since unfortunately the title of the thread has attracted some of the more problematic experiences.

Wish best wishes
~ 'Proviation'